Refund policy

We understand that sometimes issues may arise with your order, and we strive to provide the best possible resolution for our customers. Please take note of our returns policy outlined below:

We accept returns for items that meet the following conditions:

- The item was purchased directly from Carolina Smoke Australia, proof of purchase, receipt is required.

- The item is in its original condition as it was sent to you, unopened, and unused.

Change of Mind Returns: Unfortunately, we do not accept returns for change of mind or if you simply no longer want the product. However, if your item is damaged, faulty, or does not meet our quality standards, please refer to the next section.

Damaged, Faulty, or Non-Standard Items: If you receive an item that is damaged, faulty, or does not meet our quality standards, we are more than happy to offer a refund or replacement. To initiate the process, please contact us within 7 business days of the item's delivery date. In order to investigate the issue, we kindly request that you provide us with clear images of the received item within this time-frame. Without adequate images or proof of return, we may be unable to issue a refund or replacement. Please refrain from discarding any products until advised by our team, as we may require the return of the item(s).

Should you have any questions or concerns, please do not hesitate to contact us at carolinasmokecontact@gmail.com We are here to assist you and ensure your satisfaction with our product.